Astoria is my least favourite Wellington Cafe. They have deliberate designed their customer experience to be annoying.
- No Trim milk. I’ve been asking for 8 years. Every second person asks. “No we don’t do that”. Grrrr.
- Please wait for your coffee. WTF ?!?!. I have an important meeting with my guest waiting at the table while I’m wasting 5-7 mins waiting for a surly barista to make the coffee. I’m seething. If there was an Astoria doll I’d be putting pins in it.
Astoria has had this feedback for years, yet value their processes above their customers.
Voting with feet. Never going back.